- March 5, 2026
- Posted by: Tribe21
- Category:
| JOB DESCRIPTION
Receptionist cum Tele-Caller Administration & Client Relations | Reports to: Office Manager / HR Manager | Head Office – Srinagar |
| ROLE OVERVIEW
The Receptionist cum Tele-Caller serves as the first point of contact for all visitors, callers, and candidates at the office. This role combines front-desk management with proactive tele-calling activities to support recruitment operations and client/candidate engagement. The incumbent must exude professionalism, warmth, and excellent communication at all times. |
| Employment Type | Full-Time |
| Level | Support Staff / Junior Executive |
| Experience | 0 – 2 Years in a front-desk, customer service, or tele-calling role |
| Education | Graduate in any discipline; Diploma in Office Management / Hospitality an advantage |
KEY RESPONSIBILITIES – FRONT DESK
▸ Manage the reception area; ensure it remains organised, welcoming, and presentable at all times.
▸ Greet and attend to all visitors, candidates, and clients; direct them appropriately with professionalism and courtesy.
▸ Answer, screen, and route incoming telephone calls; record messages accurately and ensure timely callback.
▸ Manage all inward and outward correspondence including courier, mail, and email routing.
▸ Schedule and coordinate appointments, meetings, and interview slots for the recruitment team.
▸ Maintain visitor logs, attendance records, and office documentation as required.
▸ Assist with office administration tasks including stationery management, housekeeping coordination, and vendor interactions.
▸ Maintain filing systems (physical and digital) for candidate documents and client records.
KEY RESPONSIBILITIES – TELE-CALLING
▸ Make outbound calls to prospective candidates sourced through job portals, databases, and referrals.
▸ Conduct initial telephonic screening: introduce the job opportunity, gauge interest, and assess basic eligibility.
▸ Maintain and update a daily call log with accurate candidate responses, feedback, and follow-up actions.
▸ Follow up with candidates post-interview to collect feedback and confirm availability for next steps.
▸ Support the recruitment team in candidate pipeline management by scheduling calls and maintaining tracker sheets.
▸ Handle candidate queries regarding job roles, company details, and interview processes in a courteous manner.
▸ Re-engage passive candidates and maintain a warm talent pool for active mandates.
KEY PERFORMANCE INDICATORS (KPIS)
▸ Number of outbound calls made per day (target as per team plan).
▸ Candidate interest conversion rate (calls made vs. profiles submitted).
▸ Front desk satisfaction feedback from visitors and candidates.
▸ Accuracy and timeliness of appointment scheduling.
▸ Zero pending/unlogged calls or messages at end of day.
SKILLS & COMPETENCIES
▸ Excellent telephone etiquette, voice modulation, and active listening skills.
▸ Pleasant personality, professional appearance, and positive attitude.
▸ Strong verbal communication in English, Hindi, and Urdu/Kashmiri.
▸ Proficiency in MS Office (Word, Excel, Outlook) and basic CRM/ATS tools.
▸ Highly organised with strong multitasking ability.
▸ Ability to work under pressure and manage high call volumes with composure.